Many questions arise in your mind when you are new to virtual receptionist services. Some of those frequently asked questions are given below. If you still have more questions at the end of these FAQ’s, you are always welcome to ask them. We will be happy to answer your queries.
What is the difference between a virtual receptionist and phone answering service?
Answering services are a part of customer service in which the live call agent answers queries of the customer and provides summaries to you but the virtual receptionist does more. The virtual receptionist can answer the call, manage appointment schedules, route important calls, maintain a diary and capture leads.
Do we need to have already existing phone numbers to use your services?
You can use already existing numbers or we can assign you a new number, which you can use within your local area code.
What are your hours?
We are open 24/7 days a week.
Will all of my calls be answered live?
Yes! Our live receptionists are trained to handle each call efficiently with a smile on their faces making the caller comfortable.
What will my customer hear when your receptionist answers the phone?
Our receptionists answer the phone, with a tailored greeting customized according to your need.
Where are your receptionists located?
All our receptionists are located in India. You can hire bilingual or multilingual receptionists according to your need.
What will happen if I need extra minutes in my plan?
We provide flexible virtual receptionist services and you can always upgrade it. We can even retroactively upgrade your plan to ensure that you have enough minutes to handle your call volume.
How do I know the number of minutes I require per month?
We always provide services on cloud based system which provide you real time access of your services and we provide call log with minutes of your company which will help you to know the time used. You are always welcome to upgrade or downgrade your plan at any time.
Will my receptionist be covered during breaks for lunch and absences?
Yes, whenever our receptionists take breaks or have unplanned absences, they are covered. We will provide you customized services that can be part -time or full time.
Will you give out information about our services and products?
Our aim is our client’s growth so we will surely provide information of your product and services if you need it ensuring safety measures should you require the need to protect such information.
Can my calls be transferred to a cell phone or a landline phone?
Sure, our virtual receptionist can transfer your calls anywhere you want and to any phone number.
What happens if I can’t take my calls?
If you are not able to take a call, our virtual receptionists will take a message for you or the call will be transferred to voicemail.
Will you be able to book appointments using my current scheduling software?
It depends on your software. If it allows remote access, then we can book your appointments using your current scheduling software. Our live virtual receptionist will book the appointment on your behalf, using the preferred software.